Anúncios
1
You ____________ (charge) $9.99 for your subscription last month
are charged
have been charged
charge
were charged
2
When did you ____________ (purchase) the movie?
purchase
have purchased
purchased
will be purchasing
3
You ____________ (pay) for YouTube Premium for 6 months now.
have paid
paid
pay
have been paying
4
What payment method did you ____________ (use)?
use
used
have used
have been using
5
I did not see any other charges when I ____________ (check) your account.
have been checking
checked
check
am checking
6
Let me ____________ (send) the link to your email.
be sending
sent
send
will send
7
You’re saying you got double ____________ (charge) for that movie?
charging
charges
charged
charge
8
A recently completed action: I ____________ (process) the refund for you.
processed
process
have processed
will processed
9
You__________(call) in to see if there’s a lower pricing for the subscription, is that correct?
are calling
call
have been calling
calls
10
You ____________ (receive) your refund in 3-5 business days.
have been receiving
will receive
receive
received
11
I see here that your other purchase was not ____________ (refund).
refund
have been refunded
will refund
refunded
12
Did you ____________ (purchase) it through iTunes?
purchase
purchased
will purchase
will have been purchased
13
The YouTube app ____________ (work) that way.
works
work
worked
working
14
Once processed, we ____________ (charge) you every month, on a specific date.
charge
charged
have been charging
will charge
15
Once we _____(receive) your payment, you will be able to enjoy the premium features of YouTube.
receive
received
will receive
will be receiving
16
You can only ____________ (deauthorize) 4 devices in a year
deauthorize
deauthorize
be deauthorize
be deauthorizing
17
I ____________ (escalate) your issue to a specific department after this call.
escalates
escalated
escalate
will escalate
18
Have I ____________ (resolve) all of your concerns today?
will resolve
resolved
resolve
resolving
19
You can reply to my email once the issue gets ____________ (fix).
fixes
fixed
fix
be fixed
20
Once I ____________ (get) it, I’ll send you the link of the promotion.
get
will get
got
be getting
